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What is the process of purchasing tickets on your site?
What is the difference between the primary and secondary market?
Can't I just buy my tickets from a scalper at the venue?
Is this site legitimate?
What is the 100% Guarantee?
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Browsing for Tickets and Placing an Order
Searching for Tickets
Why can't I add a different set of tickets to my cart?
How do I filter the ticket listings by an attribute (quantity, price, etc...)?
Why can't I select the quantity of tickets I want?
How close to the event can I purchase tickets?
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Are Mobile E-tickets, Email Delivery, and Instant Download the same? How do I use these tickets?
Am I guaranteed to receive my tickets in time for the event?
Can I track the tickets that are being shipped to me?
I didn't receive my tickets the day after I placed my order even though I selected Overnight Delivery at checkout. Why is that?
What happens if I'm not available when the tickets are delivered?
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Cancellations and Exchanges
Do you offer refunds for events that are cancelled or rescheduled?
Can I cancel my order or exchange my tickets?
Pricing and Fees
Are the prices I see while browsing for a single ticket or all of the tickets in the listing?
Who sets the price of the tickets on your site?
Can I submit an offer or negotiate the price of tickets with the seller?
Are the more expensive tickets always better seats?
Do ticket prices typically drop as the event date approaches?
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Ticket and Event Information
What does it mean if the tickets say Obstructed View?
Why is my name not on my ticket?
Where can I find out what time the venue opens or when certain acts are set to perform?
Will I be notified when the seller confirms my order?
Should I bring my order summary email to my event?
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Help Desk Software